Things to Know to Maximize Your Revenue
Onboarding FAQs
Are the leads really exclusive?
Yes — 100% exclusive. Every call and form that comes through your site is yours alone. We don’t recycle, share, or resell leads — ever. You get them first, you close them, you profit.
How can I get most of these leads?
Simple: answer your phone. The faster you pick up, the more jobs you’ll close. Most customers call the first contractor who answers — if you miss a call, they’ll move on to the next.
👉 More pickups = more revenue.
When should I expect most calls?
Expect more leads Monday through Friday, 8 AM – 6 PM, and fewer on weekends. That’s when homeowners and businesses are searching and booking jobs.
What’s that “whisper” sound before a call?
That’s the call whisper. It’s a short message that plays before the call connects, letting you know this is a new lead from your website — so you can answer professionally and be ready to close.
How should I answer calls from these leads?
Keep it simple and generic.
When someone calls, they expect to hear the business name from the site they found. Use a neutral greeting like:“Hey, this is John — how can I help you with your [service] today?”
Once you schedule the estimate, you can let them know you’re fulfilling the job under your company name. This keeps the conversation smooth and builds your brand at the same time.
What if I miss a call?
If you miss a call, it’ll go to your voicemail, and the number will appear in your call log so you can call back directly. Quick responses still close jobs — speed always wins.
How do I know if a lead came from Blackbird or my own marketing?
We track everything. You’ll get leads in two ways — by phone and email.
- Phone: You’ll hear the whisper message before the call connects, and you’ll still see the caller’s number as normal.
- Email: When someone submits a quote form, it’s instantly sent to your nominated email address.
Plus, you’ll receive a monthly call summary so you can see exactly which leads came from Blackbird.
Can I contact the leads directly?
Absolutely. These are your leads — you can call, text, or email them as you like. We don’t sit in the middle. You handle the follow-up and close the deals directly.
Will I get spam calls or emails?
A few, yes — like every business online. You might get calls about “website errors” or “AI tools.” We actively filter and block spam, but it’s impossible to remove 100%. You’ll still receive hundreds of qualified leads throughout the year.
What if someone calls asking for materials instead of services?
It happens. Some callers want materials only.
You can either:
- Take the order and mark it up (some partners do this for easy margin), or
- Politely decline and move on.
Either way, these calls are rare — most leads are looking for full-service work.
Do leads slow down in the winter?
A bit, yes — that’s normal for home services. You’ll see peak volume in spring, summer, and fall, and a slight dip around holidays and winter. The good news: your monthly rate doesn’t change, even when the calls spike.
Can you help me expand into other NZ cities or regions?
Yes. Once your current area is producing steady results, we can build or rank additional locations for you. This is how many of our partners scale from one region to several and add significant extra revenue.
Who do I contact if I need help or want to update something?
You can reach out anytime — call, text, or email. Our support is available seven days a week, and we’re quick to respond. Whether you need updates, reporting, or new ideas to scale, we’re here for you.
Do you offer SEO services if I want to build my own website instead of renting one?
Yes — we also provide custom SEO strategy and implementation. Just like how we built ours. If you’d rather own your own site, we’ll handle the optimisation, Google Business setup, and ranking so your business can generate leads directly.
What happens if my phone number or email changes?
Just let us know right away. We’ll update your tracking numbers, contact forms, and reporting so you never miss a lead or summary report.
What happens if my phone number or email changes?
Just let us know right away. We’ll update your tracking numbers, contact forms, and reporting so you never miss a lead or summary report.
Pro Tip
The businesses that answer fast, follow up quickly, and keep a tight handle on their calls make 2–3× more revenue than those that don’t.
We’ll keep the leads coming — you just need to close them.
Need Help or Have Questions?
We’re here 24/7.
Call, text, or email anytime — we’ve got your back.